Hero Image

Complaints and Disputes Resolution

Harcourts Berwick Complaints and Dispute Resolution Procedure

Harcourts Berwick is committed to handling any complaints or disputes that do arise professionally, fairly and expeditiously.

Our standard in-house procedure is outlined below: 

1.   Any client or customer who wishes to make a complaint will be referred to the manager, of that department.  The manager will acknowledge receipt of the complaint and respond accordingly.

2.  If the complainant is not satisfied with the response received from the manager they can make a written complaint to Harcourts Berwick Director, Licensed Estate Agent, Brad Nicholls (See contact details for Harcourts & Brad Nicholls below)

3.   Brad Nicholls will acknowledge receipt of the complaint and commence a review, which if deemed necessary may involve discussion with all relevant parties.

4.   Brad Nicholls will respond to the complainant upon completion of it’s review of the complaint.

5.   If the complainant is dissatisfied with the outcome. Brad Nicholls,  will suggest a further course of action.

Please note: Customers or clients may access the applicable Industry complaints process without first using our in-house procedure; and any use of Harcourts Berwick in-house procedure does not preclude a customer or client from making a complaint to the Industry body.



HARCOURTS BERWICK

Harcourts Berwick

Physical Address: 30 High Street, Berwick, 3806

Postal Address: As above
Email: berwick@harcourts.com.au

 

SALES Brad Nicholls:

Director Licensed Estate Agent

Physical Address: 30 High Street, Berwick, 3806
Postal Address: As Above

Mobile: 0417 324 711

Email: brad.nicholls@harcourts.com.au

 

RENTALS Vanessa Nicholls:

Manager, Senior Property Manager

Physical Address: 30 High Street, Berwick, 3806
Postal Address: As Above

Mobile: 0417 779 792

Email: vanessa.nicholls@harcourts.com.au